Job Description
Join our award-winning IT team at NexusTech Solutions, where innovation meets excellence in the heart of Seattle's tech corridor. We're seeking a passionate IT Support Specialist to empower our growing workforce with seamless technical solutions. As a cornerstone of our digital infrastructure, you'll ensure operational excellence while driving user satisfaction through proactive support and cutting-edge troubleshooting. Enjoy competitive compensation, comprehensive benefits, and a culture that values continuous learning and career advancement.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage and maintain Windows/macOS environments, including Active Directory, MDM, and cloud applications
- Deploy and optimize cybersecurity protocols including VPN, MFA, and endpoint protection systems
- Document SOPs, knowledge base articles, and technical documentation using ServiceNow
- Collaborate with vendors for hardware procurement, software licensing, and service level agreements
- Lead IT infrastructure projects including office relocations and system upgrades
- Mentor junior support staff and conduct quarterly IT security training sessions
Qualifications
- 3+ years of progressive IT support experience in corporate environments
- Expert-level proficiency in Windows Server administration and Azure AD
- CompTIA Security+ or equivalent certification required
- Experience with Jira, ServiceNow, or ITSM platforms
- Strong understanding of TCP/IP networking and cloud infrastructure (AWS/Azure)
- Exceptional troubleshooting skills with hardware diagnostics and OS recovery
- Ability to manage competing priorities in fast-paced startup environment
- BS in Computer Science or related field preferred