Job Description
Join our dynamic IT team in Indianapolis as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This hybrid role combines on-site troubleshooting with remote collaboration, offering the perfect blend of hands-on technical work and customer service excellence. If you're passionate about solving complex tech challenges and empowering colleagues with seamless digital experiences, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure desktop/laptop systems including OS installations and peripheral setup
- Manage Active Directory accounts, permissions, and security protocols
- Document IT processes, create knowledge base articles, and maintain asset inventories
- Collaborate with vendors for hardware/software procurement and troubleshooting
- Train staff on cybersecurity best practices and new technology implementations
- Monitor system health and proactively address potential IT infrastructure risks
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expert knowledge of Windows OS, Microsoft 365, and endpoint management tools
- CompTIA A+, Network+, or Security+ certification (or equivalent experience)
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.) and remote support tools
- Ability to prioritize tasks and manage multiple technical projects simultaneously