Job Description
Are you a tech-savvy problem solver looking for a challenging role in the heart of Texas? Nexus Systems is seeking a skilled IT Support Specialist to join our growing team. In this role, you will be the frontline of our technical support, ensuring our employees have the tools they need to succeed. We offer a competitive salary, comprehensive benefits, and a collaborative work environment in Fort Worth.
We are looking for someone who is not just knowledgeable about technology, but who also excels at communicating complex solutions to non-technical users. If you are ready to take your career to the next level, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage the lifecycle of end-user devices, including deployment, maintenance, and decommissioning.
- Configure and troubleshoot Windows 10/11, macOS, and mobile device ecosystems (iOS/Android).
- Administer and maintain the Active Directory environment and user access permissions.
- Monitor network performance and troubleshoot connectivity issues across the Fort Worth office.
- Document technical procedures and maintain a comprehensive knowledge base.
- Collaborate with the cybersecurity team to ensure compliance with company policies.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Office 365, Active Directory, and network fundamentals.
- Experience with remote access tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills.
- CompTIA A+ or Network+ certification is a plus.
- Ability to work independently and prioritize tasks in a fast-paced environment.