Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in Boston's Financial District. We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and maintain hardware/software assets with lifecycle management
- Document SOPs and conduct cybersecurity training sessions
- Collaborate with vendors for network/hardware solutions
- Maintain 99.9% SLA compliance with incident response protocols
Qualifications
- 5+ years IT support experience with Windows Server administration
- CompTIA Security+ and/or Google IT Support Professional certification
- Proficiency in PowerShell scripting and network diagnostics
- Experience with ServiceNow or Jira ticketing systems
- Bachelor's degree in Computer Science or related field
- Strong problem-solving abilities with customer-centric approach