Job Description
Are you a tech-savvy problem solver looking to join a dynamic team in the heart of Silicon Valley? Apex Tech Solutions is currently seeking a skilled IT Support Specialist to join our rapidly growing workforce. If you thrive in a fast-paced environment and enjoy helping others solve complex technical issues, we want to hear from you!
About the Role:
In this position, you will serve as the first point of contact for our employees, providing top-tier technical support for hardware, software, and network issues. You will play a crucial role in maintaining our IT infrastructure and ensuring business continuity for our clients.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access tools (e.g., LogMeIn, TeamViewer).
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Manage and maintain the company's inventory of IT assets and perform regular system updates.
- Assist in the deployment of new hardware and the installation of operating systems and applications.
- Collaborate with the Network Engineering team to troubleshoot connectivity and network-related problems.
- Document all technical issues, resolutions, and procedures in the ticketing system (ServiceNow/Zendesk).
Qualifications
- Minimum of 2-4 years of professional IT Support experience.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is highly preferred.
- Strong knowledge of Windows 10/11, macOS, and Linux operating systems.
- Experience with Active Directory, Microsoft Office 365, and remote desktop technologies.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities with a customer-first mindset.