Job Description
Join our award-winning IT team at NexusTech Solutions and become the backbone of Austin's growing tech scene! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. You'll troubleshoot complex systems, implement cutting-edge solutions, and drive digital transformation in a collaborative environment. Enjoy competitive benefits, professional development stipends, and the opportunity to work with industry-leading technologies in the heart of Texas' innovation hub.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees including hardware/software troubleshooting
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions across Windows/macOS environments
- Document SOPs and create knowledge base articles for IT operations
- Collaborate with vendors to resolve network and system outages
- Lead IT onboarding/offboarding processes for new hires
- Support AV systems and conference room technology for hybrid work
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in PowerShell scripting and system automation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent communication skills for cross-departmental collaboration
- Relevant degree in IT/CIS or equivalent technical training