Job Description
Join TechSolutions Inc. as an IT Support Specialist and become the backbone of our dynamic tech team! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base in Jacksonville. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site support
- Manage Active Directory, Windows Server environments, and cloud infrastructure
- Implement cybersecurity best practices and security protocols
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on IT projects and system upgrades
- Train end-users on new technologies and security awareness
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and Office 365
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Valid Florida driver's license for occasional on-site visits