Job Description
Join TechFlow Solutions as our next IT Support Specialist and become the backbone of our dynamic team in Dallas! We're seeking a tech-savvy professional to deliver exceptional support across our growing infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment where your problem-solving skills truly shine.
At TechFlow, we empower innovation through seamless technology solutions. As an IT Support Specialist, you'll be pivotal in maintaining operational excellence while working alongside industry experts in our state-of-the-art Dallas facility. We value continuous learning and offer certifications, mentorship programs, and cutting-edge tools to accelerate your career.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve user tickets through our ITSM platform with SLA adherence
- Deploy, configure, and maintain Windows/macOS environments and cloud services
- Conduct security audits and implement best practices for data protection
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Train employees on cybersecurity protocols and software utilization
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent technical education
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong troubleshooting skills across Windows, macOS, and mobile platforms
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)
- Excellent communication skills for technical and non-technical stakeholders
- Ability to prioritize tasks and manage multiple projects simultaneously