Job Description
Join our dynamic IT team at NexusTech Solutions, where innovation meets reliability. We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our growing workforce in the heart of San Francisco. As a key player in our digital transformation journey, you'll empower colleagues with seamless IT solutions while maintaining our cutting-edge infrastructure. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, endpoint management, and cloud services (Azure/O365)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors to resolve complex technical escalations
- Support office moves and technology deployments across multiple sites
Qualifications
- 5+ years of enterprise IT support experience with Windows/macOS environments
- Expertise in Active Directory, SCCM/MEM, and cloud infrastructure
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication skills for technical/non-technical stakeholders