Job Description
Join NexusTech Solutions as a pivotal IT Support Specialist in the heart of Chicago! We're seeking a tech-savvy professional to deliver exceptional support to our dynamic team. This hybrid role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies. If you're passionate about resolving technical challenges and enhancing user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy, configure, and maintain Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security protocols
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory and Azure AD
- Experience with Service Desk tools (e.g., Jira, ServiceNow)
- Excellent troubleshooting and communication skills
- Ability to work independently and prioritize tasks
- Relevant degree or equivalent technical certification