Job Description
Join NexusTech Solutions as an IT Support Specialist in the heart of New York City! We're seeking a tech-savvy professional to deliver exceptional IT services to our dynamic team. As a key member of our IT department, you'll ensure seamless operations across hardware, software, and network infrastructure while providing world-class user support. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Level 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Monitor system performance using tools like SolarWinds and ServiceNow
- Document IT processes, incidents, and resolutions in knowledge base
- Train employees on cybersecurity best practices and new technologies
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of experience in IT support/helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11 and macOS administration
- Strong knowledge of cloud platforms (Azure/O365) and networking
- Experience with ticketing systems (Jira/ServiceNow) and remote support tools
- Excellent problem-solving and communication skills
- Bachelor's degree in Computer Science or related field preferred