Job Description
Join our dynamic IT team as an IT Support Specialist in Houston! We're seeking a tech-savvy professional to deliver exceptional user support, maintain system integrity, and drive innovation across our organization. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain Windows 10/11 workstations and servers
- Monitor and optimize network performance using tools like SolarWinds
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and patch management
Qualifications
- 3+ years in IT support with Windows/Linux experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong troubleshooting skills for hardware/software issues
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Knowledge of cloud services (AWS/Azure) preferred
- Bachelor's degree in IT or related field preferred