Job Description
Join our award-winning IT team at NexusTech Solutions, where innovation meets reliability. We're seeking a dynamic IT Support Specialist to empower our Phoenix-based clients with seamless technical solutions. As a cornerstone of our service delivery, you'll be the go-to expert for resolving complex technical challenges while delivering exceptional customer experiences. Enjoy a collaborative environment with cutting-edge tools, continuous learning opportunities, and a culture that values your expertise.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex system issues via remote and on-site assistance
- Manage Active Directory, Azure AD, and cloud infrastructure configurations
- Deploy and maintain endpoint security solutions across 500+ devices
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service escalations
- Lead system upgrade projects and technology refresh initiatives
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Expert proficiency in Windows 10/11, Microsoft 365, and Azure AD
- Strong scripting capabilities (PowerShell/Bash) for automation
- Experience with ServiceNow or similar ticketing systems
- CCNA or equivalent networking certification preferred
- Excellent troubleshooting methodology and customer service skills