Job Description
Join our dynamic IT team in sunny Los Angeles as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for 200+ users across Windows/macOS environments
- Deploy and manage hardware/software lifecycle including imaging and asset tracking
- Resolve network connectivity issues via VPN, LAN/WAN, and wireless systems
- Implement security protocols including MFA, endpoint protection, and data backups
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with vendors for hardware procurement and service contracts
- Support cloud platforms including Microsoft 365 and Azure AD
Qualifications
- 3+ years experience in enterprise IT support or help desk operations
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, SCCM, and Intune management
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ITIL processes and service desk tools (Jira/ServiceNow)
- Excellent communication skills with ability to train non-technical staff
- Valid California driver's license for occasional site visits