Job Description
Join our award-winning IT team at TechCorp Solutions, where innovation meets reliability. We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our growing Chicago-based workforce. This hybrid role combines in-office collaboration with remote flexibility, offering unparalleled career growth in a fast-paced environment. Enjoy comprehensive benefits, professional development stipends, and the opportunity to work with cutting-edge technologies in our downtown Loop headquarters.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and Intune endpoint configurations
- Deploy and troubleshoot VoIP systems, network hardware, and cloud services
- Lead hardware refresh cycles and software patch management initiatives
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with vendors for escalations and service level agreements
- Mentor junior support staff and conduct training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong proficiency in networking (TCP/IP, DNS, DHCP, VPNs)
- Experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting skills for hardware, software, and connectivity issues
- Proven ability to manage multiple priorities with SLA adherence
- Valid driver's license and ability to travel to satellite offices