Job Description
Join TechCore Solutions' award-winning IT team in the vibrant heart of New Orleans! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, flexible hybrid work options, and opportunities for professional growth in a collaborative environment. Help us innovate while experiencing the unique culture of the Big Easy.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Diagnose and resolve complex system issues using ticketing systems (Jira/Servicenow)
- Deploy and configure cloud infrastructure (AWS/Azure) and SaaS applications
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Group Policy, and endpoint management tools
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Strong troubleshooting skills with network diagnostics and security protocols
- Excellent communication abilities and customer service mindset
- Bachelor's degree in Computer Science or related field preferred