Job Description
Join TechNova Solutions as a Senior IT Support Specialist in the heart of New York City. We're seeking a tech-savvy professional to deliver exceptional IT services to our dynamic team. This hybrid role combines on-site support with remote troubleshooting, offering a competitive salary package and growth opportunities in a fast-paced environment.
Responsibilities
- Provide Level 2-3 technical support for hardware, software, and network infrastructure
- Manage Windows/macOS deployment, updates, and security protocols
- Diagnose and resolve complex system issues using ticketing systems (Jira/Servicenow)
- Collaborate with vendors for hardware procurement and maintenance
- Document SOPs and create knowledge base articles
- Support cloud services (Azure/O365) and mobile device management
- Lead IT projects including office relocations and system upgrades
Qualifications
- 5+ years of enterprise IT support experience in a corporate environment
- Expert knowledge of Active Directory, Group Policy, and SCCM
- CompTIA Network+ or Security+ certification required
- Strong scripting skills (PowerShell/Bash)
- Experience with VoIP systems (Cisco/Avaya)
- Excellent communication and problem-solving abilities
- Ability to work flexible hours including occasional weekends