Job Description
Join our dynamic IT team at NexusTech Solutions as we urgently expand our Dallas operations! We're seeking a passionate Senior IT Support Engineer to deliver exceptional technical assistance to 500+ employees across our growing enterprise. This critical role requires a problem-solver with enterprise-level experience to maintain our hybrid infrastructure while supporting our transition to cloud-based systems. Immediate start date available for qualified candidates. Enjoy competitive benefits, professional development stipends, and an innovative workplace culture.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS endpoints, Active Directory, and Office 365
- Manage network infrastructure including Cisco switches, firewalls, and VPN configurations
- Administer SCCM and Intune for endpoint management and security compliance
- Lead incident resolution for critical outages and service disruptions
- Develop and maintain IT documentation, SOPs, and runbooks
- Collaborate with vendors for hardware procurement and software licensing
- Mentor junior support staff and implement knowledge-sharing initiatives
Qualifications
- 5+ years of enterprise IT support experience with Windows Server 2016+
- Expert-level knowledge of Active Directory, DNS, and Group Policy
- Certification in CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with SCCM/Intune deployment and management
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or ITSM platforms
- Bachelor's degree in Computer Science or related field preferred
- Ability to work rotating on-call shifts