Job Description
Join our dynamic IT team in sunny San Diego and become the backbone of our digital transformation! InnovateTech Solutions is urgently seeking a passionate Senior IT Support Engineer to deliver exceptional technical support to our growing client base. This immediate hire role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative, fast-paced environment. If you thrive on solving complex challenges and making an immediate impact, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and resolve system outages, escalations, and service requests within SLA
- Deploy, configure, and maintain Windows/macOS endpoints, mobile devices, and cloud services
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on security compliance initiatives
- Lead endpoint management projects and automation efforts
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Active Directory, SCCM/Intune, and cloud platforms (Azure/O365)
- CompTIA A+/Network+ or equivalent certifications required
- Strong troubleshooting skills for Windows/macOS, networking, and security
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call rotation