Job Description
Join our dynamic IT team at TechSolutions Inc. as an IT Support Specialist! We're urgently seeking a highly skilled professional to deliver exceptional technical support to our San Jose-based workforce. In this critical role, you'll be the go-to expert for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless user experiences. If you're passionate about technology and thrive in fast-paced environments, apply now to become part of our award-winning team!
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage and troubleshoot network infrastructure including routers, switches, and firewalls
- Deploy and maintain hardware/software solutions with zero-downtime methodologies
- Create and maintain comprehensive IT documentation and SOPs
- Collaborate with vendors to resolve complex system integration issues
- Implement cybersecurity protocols and conduct regular system audits
- Maintain 99.9% system uptime through proactive monitoring and maintenance
Qualifications
- 3+ years of enterprise IT support experience with Windows Server administration
- CompTIA Security+ and Network+ certifications required
- Expert proficiency in Active Directory, Azure AD, and endpoint management tools
- Strong knowledge of virtualization (VMware/Hyper-V) and cloud services
- Proven experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Excellent problem-solving abilities with customer service orientation
- Ability to work flexible hours including on-call rotations