Job Description
Join our dynamic IT team in Albuquerque as an IT Support Specialist and become the backbone of our technical operations. We're seeking a highly motivated professional to deliver exceptional technical support across our organization. If you thrive in fast-paced environments and excel at solving complex technical challenges, apply now to join our growing team!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve user tickets via helpdesk system with SLA adherence
- Deploy and maintain Windows/macOS systems, Active Directory, and cloud services
- Collaborate with cross-functional teams on IT projects and system migrations
- Document technical processes and maintain knowledge base articles
- Conduct endpoint security audits and implement best practices
- Onboard/offboard employees with equipment setup and account management
Qualifications
- 3+ years of experience in desktop support and systems administration
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with helpdesk tools (ServiceNow, Jira, or Zendesk)
- Excellent troubleshooting skills and customer service aptitude
- Ability to lift 30lbs and work flexible hours including weekends