Job Description
Join our dynamic team as an IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to provide exceptional user support and maintain our digital infrastructure. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment where your expertise will directly impact business success. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and troubleshoot Windows 10/11 and Microsoft 365 environments
- Monitor and maintain network security protocols and endpoint protection
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams on system upgrades and projects
- Train end-users on best practices and cybersecurity awareness
Qualifications
- 3+ years of experience in desktop support/help desk role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize competing tasks