Job Description
Join our award-winning IT team at InnovateTech Solutions and become the backbone of our digital transformation! We're seeking a passionate Senior IT Support Engineer to deliver exceptional technical support to 500+ users across our Houston headquarters. As a key member of our infrastructure team, you'll troubleshoot complex issues, implement cutting-edge solutions, and drive IT service excellence in a fast-paced, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most dynamic tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Deploy and manage Windows 10/11, Microsoft 365, and cloud services (Azure/O365)
- Administer Active Directory, Group Policy, and endpoint security solutions
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors to resolve complex system outages
- Lead IT projects including hardware refreshes and software migrations
- Maintain 99.5% uptime for critical business systems
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows OS, Active Directory, and networking
- CompTIA Security+ or equivalent certification required
- Experience with ServiceNow or ITSM platforms
- Strong scripting skills (PowerShell/Bash preferred)
- Excellent problem-solving and customer communication skills
- Ability to lift 30lbs and work flexible hours during system outages