Job Description
Join our dynamic IT team in Las Vegas! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers the opportunity to work with cutting-edge technology while supporting diverse business operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment that values innovation and professional growth.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access control systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures, solutions, and asset inventory
- Collaborate with vendors for hardware repairs and software licensing
- Monitor system performance and implement security best practices
- Train users on new technologies and company IT policies
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, VPN, DNS)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Ability to work flexible hours including occasional on-call duties