Job Description
Join TechSolutions Memphis as a key member of our IT Support team! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in the Memphis area. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 100+ users
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity best practices and endpoint protection
- Document IT procedures and maintain knowledge base
- Collaborate with vendors for equipment procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows 10/11 and Office 365
- Strong troubleshooting skills for network connectivity issues
- Experience with helpdesk ticketing systems (Service Desk Plus preferred)
- Excellent communication and customer service abilities