Job Description
Urgent Hire: Join Our Dynamic IT Team in San Francisco!
We're seeking a highly motivated Senior IT Support Engineer to provide exceptional technical assistance to our growing team. This is a critical role requiring immediate availability to resolve complex infrastructure issues and drive digital transformation initiatives. If you thrive in fast-paced environments and excel at troubleshooting, we want to hear from you!
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage cloud infrastructure including AWS and Azure services
- Implement security protocols and conduct vulnerability assessments
- Deploy and maintain enterprise-level applications and systems
- Provide end-user training and technical documentation
- Collaborate with DevOps teams on automation projects
- Monitor system performance using tools like SolarWinds and Datadog
Qualifications
- 5+ years of enterprise IT support experience in SaaS environments
- Expert-level knowledge of Active Directory, VPN, and endpoint security
- Strong scripting skills (Python/PowerShell/Bash)
- AWS/Azure certifications preferred (CompTIA Security+ required)
- Experience with ServiceNow ITSM and Jira
- Excellent communication and problem-solving abilities
- Ability to work flexible hours including on-call rotation