Job Description
Join our elite IT support team in Denver and elevate your career with industry-leading compensation and growth opportunities. We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients in a hybrid work environment. Enjoy comprehensive benefits, cutting-edge training, and a culture that celebrates innovation and work-life balance.
As a cornerstone of our digital transformation initiatives, you'll troubleshoot complex systems, implement security protocols, and mentor junior technicians. Our Denver headquarters features state-of-the-art facilities and collaborative spaces designed to maximize productivity and creativity.
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware, software, and network infrastructure
- Develop and maintain automation scripts for routine troubleshooting tasks
- Lead incident response during critical outages and disaster recovery scenarios
- Document technical procedures and create knowledge base articles
- Collaborate with engineering teams to implement system improvements
- Train and mentor junior support specialists on advanced troubleshooting techniques
- Conduct quarterly system audits and security vulnerability assessments
Qualifications
- 5+ years of enterprise-level IT support experience with Windows/macOS/Linux environments
- Expertise in Active Directory, SCCM, and virtualization technologies (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification required
- Advanced scripting skills (PowerShell, Python, or Bash)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL framework
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent communication skills with ability to translate technical concepts to non-technical stakeholders
- CCNA or Network+ certification preferred