Job Description
Join Nevada Tech Solutions as a Remote Help Desk Support Specialist and become the hero of our clients' technical challenges! We're seeking a tech-savvy professional to deliver exceptional remote support across our growing client base in Reno and beyond. Enjoy the flexibility of 100% remote work while making a tangible impact on user productivity and satisfaction. Our collaborative culture offers career growth, cutting-edge tools, and the opportunity to master next-gen support technologies.
At Nevada Tech Solutions, we pride ourselves on innovation and employee development. You'll work alongside industry experts while supporting diverse industries from healthcare to finance. We provide comprehensive training, competitive benefits, and a dynamic virtual environment designed for success. If you're passionate about solving technical puzzles and empowering users, this is your chance to thrive!
Responsibilities
- Deliver exceptional remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex system/network problems using industry-leading tools
- Create and maintain detailed documentation of incidents, resolutions, and procedures
- Collaborate with cross-functional teams to implement system improvements
- Train end-users on new technologies and best practices
- Monitor ticket queues and maintain service level agreements (SLAs)
- Contribute to knowledge base development and continuous process optimization
Qualifications
- 2+ years of professional help desk or technical support experience
- Expert-level knowledge of Windows/macOS, networking fundamentals, and cloud platforms
- Proficiency in ticketing systems (ServiceNow, Jira) and remote desktop tools
- CompTIA A+/Network+ certification or equivalent technical credentials
- Exceptional troubleshooting skills with proven problem-solving methodology
- Outstanding written/verbal communication with empathy for user frustrations
- Ability to work independently in a remote environment with minimal supervision