Job Description
Are you looking to launch a rewarding career in Information Technology? Tucson Tech Solutions is seeking a dedicated IT Support Trainee to join our growing team. We believe in nurturing talent and providing comprehensive on-the-job training for individuals ready to start their journey in tech.
As an IT Support Trainee, you will not just observe—you will actively participate in our daily IT operations, learning from seasoned professionals while supporting our diverse client base. We offer a structured path for career advancement, competitive benefits, and a dynamic work environment in the heart of Tucson.
Responsibilities
- Assist senior technicians with the installation, configuration, and troubleshooting of desktop hardware, laptops, printers, and peripherals.
- Respond to incoming help desk tickets and phone inquiries, providing first-level technical support to employees.
- Perform routine maintenance, updates, and security patching on workstations and servers under supervision.
- Learn to deploy new hardware and software installations for new hires and office upgrades.
- Maintain an organized inventory of IT assets and assist in documentation of technical procedures.
Qualifications
- No prior IT experience is required; a strong willingness to learn is essential.
- Familiarity with Microsoft Office Suite (Word, Excel) and general computer operations.
- Excellent problem-solving skills and a logical approach to troubleshooting technical issues.
- Strong interpersonal and communication skills to interact effectively with non-technical staff.
- Ability to work in a collaborative team environment and adapt to a fast-paced schedule.