Job Description
Are you ready to launch your career in the dynamic world of Information Technology? TechHorizon Solutions is seeking a dedicated IT Support Trainee to join our Indianapolis team. In this role, you will receive hands-on mentorship and comprehensive training to become a vital part of our technical support ecosystem.
We are looking for motivated individuals who are eager to learn, possess a strong analytical mindset, and want to grow within a fast-paced corporate environment. You will work closely with senior engineers to resolve incidents, deploy solutions, and ensure our infrastructure remains robust and secure.
Why Join Us?
- Mentorship-Driven Growth: Work directly with senior IT professionals to accelerate your learning curve.
- Modern Tech Stack: Gain experience with the latest tools in cloud computing, endpoint management, and cybersecurity.
- Career Advancement: Clear pathways for promotion to Junior Systems Administrator or Help Desk Specialist.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Monitor and maintain the IT asset management system, ensuring accurate inventory records.
- Collaborate with the security team to patch systems and respond to alerts.
- Document all incidents, resolutions, and standard operating procedures (SOPs) in the ticketing system.
- Conduct basic hardware upgrades and peripheral installations.
- Participate in on-call rotation for critical system outages.
Qualifications
- Currently pursuing or holding an Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic knowledge of operating systems (Windows 10/11, macOS) and networking concepts (TCP/IP, DNS).
- Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow, Jira) is a plus.
- Strong problem-solving abilities and logical thinking.
- Excellent written and verbal communication skills.
- Ability to lift and move moderate IT equipment when required.
- High school diploma or equivalent required.