Job Description
Launch your IT career with TechConnect Solutions! We're seeking passionate individuals with no prior experience to join our dynamic Help Desk Support team in sunny Miami. As a trusted partner to Fortune 500 companies, we provide comprehensive training and mentorship to transform tech enthusiasts into certified IT professionals. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement in our fast-growing organization.
Our Miami headquarters offers a vibrant, collaborative environment where your problem-solving skills will shine. You'll be at the forefront of digital transformation, supporting cutting-edge technologies while making a tangible impact on business operations. Ready to turn your passion for technology into a rewarding career? Apply today and let's build your future together!
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop for 500+ corporate users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all support tickets using ServiceNow with precise details and resolution steps
- Escalate complex issues to senior engineers while maintaining clear communication with stakeholders
- Deploy and configure new workstations, laptops, and peripherals across multiple departments
- Conduct periodic system health checks and preventative maintenance on company devices
- Collaborate with cross-functional teams to implement IT security best practices
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic knowledge of computer hardware, operating systems, and networking concepts
- Strong customer service mindset with excellent verbal communication skills
- Ability to learn technical concepts quickly and follow detailed procedures
- Proficient in Microsoft Office Suite and basic troubleshooting methodologies
- Must be a self-starter with adaptability to fast-paced environments
- CompTIA A+ certification is desirable but not required (training provided)
- Fluency in English and Spanish highly valued for Miami's diverse client base