Job Description
Launch your IT career with TechSolutions Inc. in Saint Paul! We're urgently seeking motivated IT Support Trainees to join our dynamic team. This immersive program combines hands-on experience with mentorship from senior engineers, preparing you for a thriving career in technology. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is our priority.
Our trainees gain exposure to enterprise systems, cybersecurity protocols, and client-facing support while building professional networks. No prior experience required – just bring your passion for problem-solving and eagerness to learn!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via ticketing systems, phone, and remote assistance
- Deploy and configure workstations, peripherals, and network devices
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cross-departmental IT initiatives
Qualifications
- High school diploma or equivalent; A+ or Network+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and analytical abilities
- Excellent written/verbal communication skills
- Ability to work independently and adapt in fast-paced environments
- Valid driver's license for occasional site visits