Job Description
We are seeking a high-performing Senior IT Support Specialist to join our elite team in Philadelphia, PA. If you are looking for a role that offers not just competitive pay but genuine career growth in a modern tech environment, we want to hear from you.
At Apex Digital Solutions, we pride ourselves on delivering top-tier technical support to our enterprise clients. As a key member of our IT department, you will be the frontline defender for our users, solving complex technical challenges and ensuring business continuity.
Why Join Us?
- Competitive Salary: $75,000 - $95,000 base salary.
- Modern Tech Stack: Work with the latest hardware and cloud technologies.
- Professional Development: Access to certifications and training.
Job Overview:
You will be responsible for diagnosing and resolving hardware and software issues, managing user accounts, and providing exceptional customer service. This is a high-impact role where your contributions directly affect employee productivity.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop tools for hardware, software, and network issues.
- Manage and troubleshoot Microsoft Windows and macOS operating systems.
- Administer Active Directory, O365, and VPN access for enterprise users.
- Log and track all IT incidents and service requests using our ticketing system (ServiceNow/Jira).
- Perform regular maintenance on workstations, printers, and mobile devices.
- Conduct on-site and virtual training sessions for staff on new software and security protocols.
Qualifications
- Minimum of 2-4 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ or Network+ certification is strongly preferred.
- Strong knowledge of Microsoft Office Suite and operating systems.
- Experience with Active Directory, Group Policy, and Azure AD.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.