Job Description
Join TechSolutions Memphis as an IT Support Trainee and kickstart your career in technology with unmatched flexibility! We're seeking passionate individuals eager to learn while maintaining work-life balance through customizable schedules. Perfect for students, career changers, or those seeking supplementary income. Our mentorship-driven program combines hands-on experience with structured training, preparing you for full-time IT roles. Enjoy modern facilities, collaborative culture, and opportunities to grow in a thriving tech hub.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including OS, network connectivity, and peripherals
- Document incidents and solutions using ticketing systems (Jira/ServiceNow)
- Assist with hardware setup/imaging for new employees
- Collaborate with senior technicians on complex troubleshooting
- Participate in weekly skills workshops and certification prep
Qualifications
- High school diploma or equivalent; pursuing relevant degree preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (10-20 hours/week)
- CompTIA A+ certification (or willingness to obtain within 6 months)