Job Description
Join our elite IT Support team in Fresno and accelerate your career with our comprehensive training program! We're seeking motivated individuals with a passion for technology to become the next generation of IT professionals. Enjoy competitive pay, full benefits, and hands-on experience in cutting-edge systems while supporting local businesses. This accelerated trainee position includes mentorship from senior engineers and a clear path to full technician certification. Transform your technical aptitude into a high-paying career in one of California's fastest-growing tech hubs.
Responsibilities
- Deploy and configure hardware/software systems across enterprise environments
- Provide Tier 1/2 technical support via phone, chat, and remote assistance
- Document IT processes and create troubleshooting knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Participate in 24/7 on-call rotation after initial training period
- Maintain security protocols and compliance documentation
- Conduct user training sessions for new technology implementations
Qualifications
- Associate's degree in IT or CompTIA A+ certification preferred
- Basic knowledge of Windows/macOS, networking, and cloud services
- Strong problem-solving abilities and customer service mindset
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work flexible schedules including weekends
- Experience with ticketing systems (ServiceNow, Jira) a plus
- Passion for continuous learning and technology certifications
- Clean background check and drug-free workplace compliance