Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in sunny El Paso! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining a flexible schedule. Enjoy competitive pay, growth opportunities, and a collaborative environment where your problem-solving skills shine. Perfect for students, career-changers, or those seeking work-life balance. Apply today and become part of El Paso's premier tech employer!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and manage user accounts across Windows and cloud platforms
- Document all incidents, resolutions, and standard procedures in ITSM systems
- Train users on security protocols and best practices
- Collaborate with senior engineers on complex technical escalations
- Monitor system health and perform preventative maintenance tasks
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of customer service or technical support experience
- Proficiency with Windows OS, Microsoft Office, and networking fundamentals
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication with patience for non-technical users
- CompTIA A+ or equivalent certification a plus
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation