Job Description
Are you ready to kickstart your career in Information Technology? CincyTech Innovations is seeking a dedicated IT Support Trainee to join our growing team in Cincinnati, OH. We offer a direct hire opportunity for individuals eager to learn, grow, and build a robust technical foundation in a dynamic corporate environment.
As a Trainee, you won't just be shadowingâyou will be actively involved in our IT operations. We provide comprehensive training to bridge the gap between academic knowledge and real-world application. If you are tech-savvy, eager to solve problems, and ready to commit to a professional future, we want to meet you.
Responsibilities
- Assist in the installation, configuration, and troubleshooting of hardware and software systems for internal users.
- Respond to and resolve IT support tickets in a timely and professional manner.
- Monitor system performance and perform routine maintenance to ensure optimal network uptime.
- Collaborate with senior IT staff to learn advanced troubleshooting techniques and best practices.
- Conduct user training sessions to educate employees on new software updates and security protocols.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High School Diploma or GED required; Associateâs or Bachelorâs degree in Computer Science, IT, or related field is a plus.
- Basic understanding of computer hardware components (CPU, RAM, Storage) and operating systems (Windows, macOS).
- Strong problem-solving skills and a logical approach to diagnosing technical issues.
- Excellent written and verbal communication skills to interact with non-technical users.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) during employment.
- Must be able to work flexible hours and handle occasional on-call support rotation.