Job Description
Join Orlando Tech Solutions as an IT Support Trainee and launch your career in high-demand technology! Our comprehensive 6-month program combines hands-on training with mentorship from industry experts to transform you into a skilled IT professional. You'll gain exposure to cutting-edge systems while supporting Fortune 500 clients in the Orlando area. This is your opportunity to enter a rapidly growing field with competitive compensation and clear advancement paths.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1 support via phone, chat, and remote assistance
- Manage Active Directory accounts and permissions
- Assist with network troubleshooting (routers, switches, VPN)
- Document technical solutions using ITSM tools like ServiceNow
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity awareness training and best practices
Qualifications
- Associate degree in IT or related field OR 1+ years of technical support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency with Microsoft Office 365 and basic networking concepts
- Strong problem-solving and customer service skills
- Ability to lift 30lbs and work in a physical/server environment
- Valid Florida driver's license for occasional client site visits
- Basic knowledge of cloud platforms (AWS/Azure) highly valued