Job Description
Start Your IT Career Tomorrow! Join TechSolutions Orlando as an IT Support Trainee and dive into the dynamic world of technology. We're seeking motivated individuals with a passion for problem-solving to receive hands-on training in enterprise IT environments. No prior experience required – we provide comprehensive mentorship to transform you into a skilled IT professional. Enjoy competitive pay, full benefits, and a clear career growth path within our award-winning tech team.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system troubleshooting via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems
- Document incident reports and resolution procedures
- Collaborate with senior engineers on complex technical projects
- Participate in cross-departmental IT initiatives
- Adhere to IT security policies and compliance standards
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- CompTIA A+ certification is a plus but not required