Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about IT to provide exceptional technical support to our clients. This role offers hands-on experience in troubleshooting, system maintenance, and customer service with comprehensive training provided. Perfect for students or career-changers looking to build foundational IT skills in Austin's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install and configure operating systems and applications
- Provide remote and on-site technical support via ticketing systems
- Document incidents and solutions in knowledge base
- Assist with network security protocols and updates
- Collaborate with senior engineers on complex problems
- Conduct user training on IT systems and best practices
Qualifications
- High school diploma or equivalent; pursuing relevant degree preferred
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience a plus
- CompTIA A+ certification desired but not required
- Must be available for flexible shifts including evenings/weekends