Job Description
Join our dynamic IT team as an IT Support Trainee in Jacksonville, FL! We're urgently seeking motivated individuals passionate about technology to launch their careers in IT support. This immersive training program combines hands-on experience with mentorship from industry experts, equipping you with essential skills in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive compensation, comprehensive benefits, and a clear career growth path within our rapidly expanding organization. Don't miss this opportunity to transform your passion into expertise!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network setup, configuration, and maintenance tasks
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in cybersecurity awareness initiatives and best practices training
- Deploy and manage end-user devices (laptops, mobile devices, printers)
- Contribute to IT infrastructure documentation and process improvement
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and in fast-paced team environments
- Willingness to pursue ongoing technical certifications
- Valid Florida driver's license may be required for site visits
- Pass background check and drug screening