Job Description
The Opportunity:
We are seeking a highly skilled and customer-centric IT Support Specialist to join our growing team in San Jose, CA. As a central hub of innovation, Nexus Systems Inc. provides the infrastructure that powers the future. In this role, you will serve as the primary technical liaison for our employees, ensuring seamless access to technology that drives business success. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Work in the heart of Silicon Valley with access to cutting-edge technology.
- Flexible hybrid work schedule.
- Professional development and certification reimbursement programs.
Key Responsibilities:
- Tier 1 & 2 Support: Provide exceptional technical support via phone, email, and ticketing systems (ServiceNow/Jira) to diagnose and resolve hardware, software, and network issues.
- Endpoint Management: Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals (printers, scanners) using Microsoft Intune and SCCM.
- Identity & Access: Manage user accounts in Active Directory and Microsoft 365, ensuring proper security protocols and access rights are maintained.
- Network Maintenance: Monitor network performance, troubleshoot connectivity issues, and assist in the maintenance of local area networks (LAN) and wide area networks (WAN).
- Hardware & Software Rollouts: Participate in the planning and execution of major software upgrades and hardware refresh projects.
- Documentation: Maintain accurate technical documentation, run regular system audits, and update knowledge base articles.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience will be considered.
- Certifications: CompTIA A+ or Microsoft 365 Certified Enterprise Administrator (MD-102) is a strong plus.
- Experience: 3+ years of experience in IT support, Help Desk, or Technical Support roles.
- Technical Skills: Proficiency in Microsoft Office 365 (Outlook, Teams, Word, Excel), Active Directory, and Windows 10/11/macOS troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to translate complex technical concepts for non-technical stakeholders.
- Problem Solving: Strong analytical skills with a proactive approach to identifying potential IT issues before they impact business operations.
Responsibilities
- Provide Tier 1 & 2 technical support via phone, email, and ticketing systems.
- Configure, deploy, and maintain desktops, laptops, and mobile devices.
- Manage user accounts in Active Directory and Microsoft 365.
- Monitor network performance and troubleshoot connectivity issues.
- Participate in hardware and software deployment projects.
- Maintain accurate technical documentation and run system audits.
Qualifications
- Bachelor’s degree in IT or related field preferred.
- CompTIA A+ or Microsoft 365 Certification is a strong plus.
- 3+ years of experience in IT support or Help Desk roles.
- Proficiency in Microsoft Office 365 and Windows 10/11/macOS.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.