Job Description
Join TechNova Solutions' dynamic IT team as a Senior IT Support Specialist in Austin's vibrant tech hub. We're seeking a dedicated professional to deliver exceptional technical support to our growing client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment. Be part of a company that values innovation and employee development.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain company servers, cloud systems, and cybersecurity protocols
- Document IT processes and create technical documentation for internal teams
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Monitor system performance and proactively address potential technical risks
- Train end-users on new technologies and best practices
- Manage vendor relationships and coordinate third-party technical support
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience with Windows/macOS environments
- Expertise in Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Strong troubleshooting skills for network connectivity, security issues, and hardware failures
- ITIL Foundation certification or equivalent IT service management experience
- Experience with ticketing systems (ServiceNow, Jira) and IT asset management
- Excellent communication skills and ability to translate technical concepts to non-technical audiences
- A+ or CompTIA Network+ certification required