Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? Apex Tech Solutions is seeking a motivated IT Support Trainee to join our dynamic team in Mesa, AZ. We are committed to professional development and offer a lucrative sign-on bonus for top-tier talent looking to grow with us.
In this role, you will gain hands-on experience in a supportive environment, working alongside seasoned IT professionals to deliver exceptional technical support to our clients. If you have a passion for technology and a drive to learn, this is the perfect opportunity to start your journey.
Responsibilities
- Technical Assistance: Provide first-level support for hardware and software issues, including troubleshooting printers, workstations, and network connectivity.
- Asset Management: Assist in maintaining accurate records of IT inventory, ensuring all equipment is logged and tracked efficiently.
- System Configuration: Support the installation and configuration of operating systems, applications, and peripheral devices.
- Help Desk Operations: Respond to help desk tickets and phone inquiries in a timely and professional manner.
- Training & Development: Participate in structured training programs to enhance technical skills and industry knowledge.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Experience: Previous IT experience or internship is preferred but not required for the trainee program.
- Skills: Basic understanding of Windows and macOS operating systems, as well as common office software.
- Soft Skills: Strong problem-solving abilities and the capacity to explain complex technical concepts to non-technical users.
- Availability: Must be able to work full-time, Monday through Friday, with occasional overtime as needed.