Job Description
Launch your IT career with our comprehensive training program! TechNova Solutions is seeking motivated IT Support Trainees in Newark, NJ. We provide all necessary equipment – laptops, tools, and software – to ensure your success. Join our dynamic team where you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy mentorship from industry experts while building foundational skills in a supportive environment. This is your gateway to a thriving career in technology with zero equipment costs.
Responsibilities
- Install, configure, and maintain hardware systems including workstations, servers, and network peripherals
- Provide Tier 1 technical support to resolve user issues via phone, email, and remote access
- Document IT procedures, asset inventory, and troubleshooting logs in ticketing systems
- Assist with network monitoring, security updates, and system backups
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train on cybersecurity protocols and best practices for data protection
- Participate in cross-departmental IT initiatives and process improvements
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Strong problem-solving abilities and customer service orientation
- Ability to learn technical procedures quickly with minimal supervision
- Excellent communication skills for technical and non-technical audiences
- Valid driver's license and reliable transportation
- Must pass background check and pre-employment skills assessment
- Enrollment in ongoing technical training programs encouraged