Job Description
Launch your IT career with TechSolutions Inc. as a Help Desk Support Specialist in Atlanta! We're seeking motivated individuals with no prior experience to join our dynamic team. You'll be the first point of contact to resolve technical issues, deliver exceptional customer service, and support our growing organization with cutting-edge technology. Enjoy comprehensive training, career advancement opportunities, and a collaborative environment that values your growth. If you're passionate about technology and helping others, this is your perfect starting point!
Responsibilities
- Respond to and resolve user technical inquiries via phone, email, and chat
- Diagnose hardware/software issues and provide step-by-step solutions
- Install, configure, and troubleshoot desktop/laptop systems
- Document cases in ticketing systems with clear, detailed notes
- Collaborate with senior technicians on complex escalations
- Conduct user training on company software and security protocols
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and customer service skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly
- Patience and problem-solving aptitude
- Valid driver's license (for occasional equipment pickups)
- Ability to work rotating shifts including weekends