Job Description
Join TechForward Solutions Inc. as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic Los Angeles team. This immersive training program combines hands-on experience with mentorship from industry experts, equipping you with essential IT skills in networking, security, and system administration. Perfect for recent graduates or career changers, this role offers structured learning paths, growth opportunities, and a collaborative environment where innovation thrives. If you're ready to transform your technical aptitude into a professional career, apply today!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and peripherals
- Monitor and maintain network infrastructure, including switches, routers, and wireless access points
- Document technical issues, solutions, and asset inventory in IT service management tools
- Collaborate with senior IT staff on security protocols and system upgrades
- Participate in regular training sessions to expand technical knowledge and certifications
- Support office IT operations including AV equipment and conference room technology
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong analytical skills and ability to troubleshoot technical issues systematically
- Excellent written and verbal communication skills with customer service orientation
- Proven ability to learn new technologies quickly and adapt to changing systems
- Valid driver's license and reliable transportation for occasional site visits
- Ability to lift 30 lbs and work in a fast-paced environment with minimal supervision