Job Description
Join our dynamic IT team in Nashville and become the backbone of our digital operations! We're urgently seeking a highly skilled Senior IT Support Specialist to deliver exceptional technical support to 200+ employees. You'll troubleshoot complex hardware/software issues, manage network infrastructure, and drive innovation in a fast-paced environment. If you thrive under pressure and excel at problem-solving, this is your chance to make an immediate impact in Music City's growing tech scene!
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, Active Directory, and cloud services
- Manage enterprise-level network infrastructure including switches, firewalls, and VPNs
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Lead IT projects including hardware refreshes and software migrations
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and software licensing
- Monitor system health using tools like SolarWinds and ServiceNow
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ or equivalent cybersecurity certification
- Expertise in SCCM/MEM deployment and management
- Strong Azure/O365 administration experience
- Proven incident management using ITIL framework
- Excellent troubleshooting skills for network connectivity issues
- Ability to manage multiple priorities in high-pressure situations
- Bachelor's degree in Computer Science or related field