Job Description
Are you a tech-savvy problem solver looking for your next challenge in the Motor City? Apex Tech Solutions is urgently hiring an experienced IT Support Specialist to join our high-performance team. We pride ourselves on delivering top-tier technical assistance and maintaining a seamless digital environment for our clients.
Why Join Us?
In this role, you will be the frontline defender of our technology infrastructure. You will work in a fast-paced environment where your skills will directly impact business continuity. We offer a comprehensive benefits package, including health insurance, retirement matching, and opportunities for continuous learning.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printer malfunctions, operating system errors, and network connectivity problems.
- Manage and maintain the inventory of IT assets, including laptops, monitors, and peripherals.
- Assist with the setup, configuration, and deployment of new workstations and software applications.
- Monitor system performance and security alerts to prevent potential downtime or breaches.
- Collaborate with the network team to troubleshoot complex server and network issues.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field is preferred.
- Minimum of 2 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work flexible hours, including evenings or weekends during critical system updates.