Job Description
Join Innovatech Solutions as a key member of our dynamic IT support team! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our clients across Wichita and surrounding areas. As a rapidly growing tech firm, we invest heavily in our people's growth and offer a collaborative environment where your expertise makes a tangible impact. If you thrive in fast-paced settings and love solving complex technical puzzles, this is your opportunity to shine!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/Linux environments
- Deploy and configure cloud infrastructure (AWS/Azure) and SaaS applications
- Implement cybersecurity best practices and maintain compliance protocols
- Manage user accounts, permissions, and access controls
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Familiarity with virtualization (VMware/Hyper-V) and cloud platforms
- Excellent problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks